Google IT Support Course 1: Technical Support Fundamental

• Programme Introduction
• What Is IT?
• What does an IT Support Specialist do ?
• The Path to Modern Computers
• Introduction to Computer Hardware
• Motherboard
• CPU
• Binary
• Computer Language
• Computer Architecture Overview
• Character Encoding
• Abstraction
• From Abacus to Analytical Engine
• Week 2: Module Introduction
• Introduction To Computer Hardware
• CPU
• BIOS
• Mobile Devices
• Mobile Device Repair
• Batteries and Charging Systems
• Peripherals
• Power Supply
• Storage
• Computer Assembling
• Ram
• Week 3: Module Introduction
• Components of an Operating System
• Files and File Systems
• Memory Management
• Logs
• IO management
• Process Management
• Interacting with the OS User Space
• Installing Windows
• Installing Linux
• Choosing an Operating System
• Installing Mac OS X (2)
• What is Chrome OS
• Virtual Machines
• The Boot Process
• Remote Connections on Windows
• Remote Connection and SSH
• Mobile Operating Systems
• Week 4: Module Introduction
• The Web
• Privacy & Security
• Networking Hardware
• Network Hardware
• Limitations of the Internet
• Language of the Internet
• Internet of Things
• History of the Internet
• Impact Of Internet
• Basics of Networking
• Week 5 : Module Introduction
• What is software
• Types of Software
• Software Automation
• Installing, Updating, and Removing Software on Linux
• Managing Software
• Revisiting Abstraction
• Recipe for Computing
• Week 6 : Module Introduction
• What to Expect During the Technical Interview
• Your Opportunity for Success
• Ticketing Systems and Documenting Your Work
• Troubleshooting Pitfalls to Avoid index
• Start with the Quickest Step First
• Standing Out from the Crowd
• Showing Your Best Self During the Interview
• Sabrina No Degree
• Process Documentation
• Isolating the Problem
• Intro to Soft Skills
• Interview Role Play Customer Service
• How to Deal with Difficult Situations
• Getting Ready for the Interview
• Follow the Cookie Crumbs
• Documenting in Ticketing Systems
• Ask Questions!
• Anatomy of an Interaction
• Course Wrap Up
• Congratulations!